Apps which succeed are those that have great customer support services in place from the offset. A seemingly straight forward element, until perhaps you translate your app into 60 different languages, and then need to provide support pages for all such territories…
These support requests can change by region and volume daily and by considerable values. They are difficult to prepare for by having costly teams set up in house. However, this feedback and support is ESSENTIAL for your app to be successful, so a strong, knowledgeable response system is imperative to give you the 5 star reviews your app needs.
Universally Apps can provide you with a bespoke service that can do all of this for you. We consider ourselves to be your strategic partner, working alongside you to correct errors and fix problems all in the users native tongue.
Improve end user experience and customer satisfaction with enhanced communication with your community, no matter what language or territory.
Contact us for a quotation on a package tailored to your app’s needs. We ensure that by using our services your users will be highly satisfied, engaged and, most importantly, retained.
Our tailored packages include:
Social support – let us look after your social media in over 60 languages
Email support – real time support for your customers’ emails in over 60 languages
Community management – let us monitor your forums in over 60 languages
You could benefit from:
In-territory qualified linguists
Support set up to your required time frames in different time zones
Instantly scalable solutions
ASO & More
APP STORE OPTIMISATION
With over 2 million apps to compete against in the major app stores, getting your app discovered is critical for its success. The process of app store optimisation (ASO), helps your app rank higher during searches of the app store. Given that recent research indicates that 60% of apps are downloaded through organic searches, ASO is not to be taken lightly. Our unique background in linguistics and our multilingual facilities mean that’s we are able to provide a customisable solution to all of your ASO needs.
- Provide a full ASO analysis & rewrite, using our experienced technical staff and methodologies in house.
- Provide localised ASO analysis & rewrite, into over 60+ languages for global app launches.
All our solutions can be fully tailored to your requirements. We have the advantage of an experienced in house team combined with in territory linguists to ensure your ASO is of the optimum standard.
WEBSITE SERVICES AND MORE
All of our services from translation to testing are available for websites and all other digital media. We have experience working on almost all digital media imaginable, including educational media, E-mags, E-books & games.
Contact us for your project, and we will be happy to help!